Terms & Conditions

1. Who you are contracting with

IndieCRM ("IndieCRM", "the Service") is operated by DANIEL SINEWE ("we", "us", "our"). By creating an account or using the Service you enter into an agreement with DANIEL SINEWE on these terms. You can reach us at hello@danielsinewe.com.

2. Acceptance

By registering for, accessing or continuing to use IndieCRM you agree to these Terms. If you do not agree, do not use the Service. If you use IndieCRM on behalf of a company or other organisation, you confirm you have authority to bind that organisation. If you use it as an individual, you confirm you are of legal age in your country.

3. The Service

IndieCRM is a hosted customer relationship management tool for independent software builders. It provides workspaces, products, sales pipelines, contacts, companies, calendar integrations and AI-assisted features such as record cleanup and summaries of your own notes. IndieCRM does not send messages on your behalf. We may add, change or remove features over time.

4. Your account

• You must provide accurate registration information and keep it up to date.
• You are responsible for keeping your credentials confidential and for all activity that happens under your account.
• Notify us promptly if you suspect unauthorised access to your account.

5. Licence and restrictions

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use IndieCRM within the plan you have selected. You must not reverse engineer, decompile, resell, sublicense or redistribute the Service, nor circumvent technical or usage limits.

6. Acceptable use

You must not misuse IndieCRM. In particular, you must not:

• use the Service for any unlawful purpose or in breach of applicable law;
• engage in fraud, phishing, spam or unsolicited communication;
• infringe the intellectual property or privacy rights of any person;
• interfere with the security or integrity of the Service, including introducing malware, probing or penetration testing without permission, or scraping the Service;
• upload personal data you have no lawful basis to process, or use the Service to build contact datasets in breach of data protection law.

7. AI features and accuracy

IndieCRM includes AI-assisted features. Outputs are generated automatically and may be inaccurate, incomplete or out of date. You are responsible for the prompts and content you submit, for verifying outputs before relying on them, and for ensuring you have the rights to any content you input. AI outputs are not legal, financial or professional advice. We may filter, refuse or moderate outputs, and may remove content or restrict accounts that breach these Terms. If you believe content in the Service infringes your rights, contact us at hello@danielsinewe.com and we will review and, where appropriate, remove it; repeat infringement leads to account termination.

8. Your content

You retain all rights to the data you put into IndieCRM. You grant us a limited licence to host, store, process and transmit that content solely to operate and support the Service for you.

9. Intellectual property

We retain all rights, title and interest in IndieCRM, including its software, design, documentation and branding. Nothing in these Terms transfers ownership of our intellectual property to you.

10. Payment, subscriptions and taxes

IndieCRM Pro costs USD 9 per month and starts with a 7-day free trial. Subscriptions renew automatically each month until cancelled. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Buyer Terms. See also our Refund Policy.

11. Service level

We work to keep IndieCRM available and reliable, but we do not guarantee that it will be uninterrupted, timely, secure or error-free. Maintenance, third-party outages and factors beyond our control may affect availability.

12. Warranties

To the fullest extent permitted by law, the Service is provided "as is" and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Liability

To the fullest extent permitted by law, our aggregate liability arising out of or relating to the Service is capped at the fees you paid in the 12 months preceding the event giving rise to the claim. We exclude liability for indirect, consequential or special damages, including loss of profits, revenue, data or goodwill. Nothing in these Terms excludes liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded by law.

14. Indemnity

You will indemnify us against claims, damages and reasonable costs arising from your content, your unlawful use of the Service, or your breach of these Terms.

15. Suspension and termination

We may suspend or terminate your access for material breach of these Terms, non-payment, suspected fraud or security risk, or repeated or serious policy violations. You may stop using the Service and cancel your subscription at any time. On termination your access ends; you may export your data before your access lapses, and we will delete or anonymise remaining data in line with our Privacy Notice.

16. Changes to these Terms

We may update these Terms. Where changes are material, we will notify you by email or in the app before they take effect. Continued use after that date means you accept the updated Terms.

17. General

You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Neither party is liable for failure to perform due to events beyond its reasonable control. These Terms are governed by the laws of Germany, and the courts of Germany have jurisdiction over any dispute, without affecting mandatory consumer protections in your country of residence.